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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store.

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Ordering By Phone

Marshall Campus

 Call us at 903-923-3220, Hours: Monday thru Thursday 8-4:30: Fridays 8-11:30. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

North Texas/Red Oak Campus

Call us at 254- 867-3804 Hours: Monday thru Fridays 8- 5. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Ordering By Fax Or Mail

 Mail or Fax your order to us at the address or fax number below and it will be processed in 4 working days. 

Marshall Campus

2650 East End Boulevard N
Bookstore
Marshall, TX 75672
Fax: 903-923-3395

North Texas/Red Oak Campus

3801 Campus Drive
Bookstore
Waco, TX 76705
Fax: 254-867-4899

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Shipping Policies

Marshall Books & More is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

There are three options for receiving your order - select the one that's right for you!

  • In-store pick-up - $3.95
  • Standard FedEx ground shipping (4 to 6 working days) - $10 for the first item and $5 each for next 4 items
  • Second business day - Standard FedEx ground rate plus an additional fee of $10

Some larger items include a $25 base shipping charge and may take 4-6 weeks for delivery.

On average, your order will be received in 4-6 working days. During August or January delivery time may take longer.

Note: Shipping and handling charges apply to Continental U.S. orders only. For international and all other orders, please contact your on-campus bookstore

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Return

Most products purchased from this site may be returned, within 15 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, tools and customized products. The textbook return guidelines are dependent on when the purchase is made and has a minimum restocking fee of 20%. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

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Contact Support

Contact us anytime with questions or concerns via email at: tommie.mcguire@tstc.edu. You can also contact our customer service department at:        Marshall Campus      903-923-3220     or    North Texas/Red Oak Campus      254-867-3804.

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