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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store for a nominal fee.

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Ordering By Phone

Call us at 254-867-3804. Our friendly  staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Ordering By Fax

Mail or Fax your order to us at the address or fax number below and we will process it immediately.

3801 Campus Dr.--- Bookstore
Waco, TX     76705
Fax:  254.867.4899

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Payment & Delivery

We accept the following forms of payment for your online purchases:

  • Credit Cards (American Express, Discover, Master Card, Visa)
  • University or School Debit Card (select schools/stores)
  • TSTC Bookstore Gift Cards

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Shipping Policies

TSTC Bookstore-Waco is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

There are three options for receiving your order - select the one that's right for you!

Finacial Aid can not be used for Shipping.

  • In-store pick-up - $3.95
  • Standard FedEX ground shipping (4 to 6 working days) - $10 for the first item and $5 each for next 4 items
  • Second business day - Standard FedEX ground rate plus an additional fee of $10

Some larger items include a $25 base shipping charge and may take 4-6 weeks for delivery.

On average, your order will be received in 4-6 working days. During August or January delivery time may take longer.

Note: Shipping and handling charges apply to Continental U.S. orders only. For international and all other orders, please contact your on-campus bookstore.

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Return

Most products purchased from this site may be returned, within 15 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, tools and customized products. The textbook return guidelines are dependent on when the purchase is made and has a minimum restocking fee of 20%. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

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Contact Support

Contact us anytime with questions or concerns via email at: WABOOKSTORE@tstc.edu. You can also contact our customer service department at: 254.867.3800

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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